Refund guarantee for cancelled Christmas rail and coach trips.
The government will provide cash refunds for domestic rail and coach tickets for the previous Christmas travel window between 23 to 27 December, bought before the change in regulations and guidance that were announced by the Prime Minister on Saturday 19 December.
The government say they recognise many people will have booked their coach and rail tickets in advance based on previous government advice. This announcement ensures that people are not penalised for following the new rules, protecting themselves and others from the virus.
Operators will be able to issue refunds immediately and passengers should check the website of their operator for how to claim. The authorities urge people to be patient as rail and coach operators will be processing high volumes of refunds over the coming weeks.
Transport Secretary Grant Shapps said: