Rail Minister highlights how volunteers and enhanced cleaning will make journeys simpler and safer.
Volunteers focused on providing passengers with simpler, safer journeys were recognised by Rail Minister Chris Heaton-Harris today (22 September 2020), as he thanked ‘Journey Makers’ at Norwich Station for their role in helping support passenger journeys on the railways.
Announced in May 2020, the project – which the Department for Transport (DfT) is delivering with the national charity Volunteering Matters – will deploy hundreds of volunteers to stations across the country, supporting the existing transport staff to welcome passengers and help them to travel confidently and safely across the network.
Journey Makers are trained to provide reassurance, advice and friendly assistance to passengers around transport hubs. The volunteers will help to deliver a continuous flow of people around stations, preventing overcrowding and queues.
As more passengers begin to use the rail network, it’s vital that operators continue their stringent cleaning regimes at stations, platforms and on carriages. This scheme builds on rigorous cleaning measures already in place across the rail network, including the implementation of a hospital-grade anti-viral spray used regularly on touchpoint and hygiene areas which provides additional protection to customers.
Rail Minister Chris Heaton-Harris said:
Jamie Burles, Greater Anglia managing director, said: