Financial services firms plan to boost IT spending – specifically to tighten up their cybersecurity – according to new data from PwC UK and the CBI.
The latest results from the CBI/PwC Financial Services Survey 2021 show that 70% of firms plan to invest more over the next 12 months. This is almost double in comparison to 2020 when only 48% of firms questioned said they plan to increase investment in this area.
According to the data, three quarters of financial services firms are looking to improve their ability to detect and respond to cyber breaches (76%). This is followed by 67% of banks, insurers and investment management firms planning on putting a greater focus on how they respond to new or emerging cyber threats as well as improving the way they report on and mitigate cyber security risks (66%).
Of the firms surveyed, 67% have operations outside of the UK against 33% that do not. Of those that have outsourced operations, only 41% said that they are considering either completely or partially offshoring IT activities in the year ahead, with 37% stating that this was due to customer interaction and 32% stating that it was due to HR issues.
Isabelle Jenkins, Leader of Financial Services at PwC UK, said:
The survey results also demonstrate that firms are in need of more tech knowledge with nearly nine out of ten of financial services businesses anticipating a greater need for skills in technological proficiency (89%), while 69% believe that people management and leadership skills will be needed.
The firms questioned also stated that they plan on upskilling existing staff (87%) and will continue to look at greater agility in terms of ways of working (69%), to help equip the business for future skills needs. Finally, of the firms asked, almost all (89%) expect to automate standardised or repetitive tasks over the next five years, in response to growing digitisation and new technologies.
Source: PwC UK and CBI
For insights on the latest survey results from PwC visit: www.pwc.co.uk/cbisurvey
The June 2021 Financial Services Survey was conducted between 1st and 18th June. 118 firms replied.