Takeaway giant Just Eat will employ 1,500 people in a new North East customer service site as it brings jobs back from India and Bulgaria.
The business said that it would invest £100 million in the region over the next five years, with staff working partly from home and partly from its new Sunderland-based office.
UK managing director Andrew Kenny said that the company would shoulder the extra cost of bringing the staff in-house because it allowed Just Eat to provide better service.
Much of its customer service had been run from Bulgaria and India, but bosses have already seen an increase in customer satisfaction among those who dealt with the 300 people already hired in Sunderland.
Bringing the jobs into the company will also allow Just Eat to respond more quickly to feedback and patterns, he said.
The workers who join Just Eat in the North East will enter a hybrid model, where they spend time working both from home and in the office.
Mr Kenny said:
The office is 20,000 square metres and was formerly occupied by Npower in Houghton le Spring, Sunderland.
Just Eat is upgrading the site with a gym, catering area and a lounge.
Councillor Graeme Miller, leader of Sunderland City Council, said: